Customer support

Need Help With a Job or Dispute?

Report a Problem With Completed Work Once your landscaper marks the job finished, open the completed-work review in TurfUp.

  1. Review the completion photos.

  2. Select Report a problem before the review window shown in the app ends.

  3. Choose the issue, explain what happened, and tap Submit issue.


Submitting a problem report pauses the landscaper’s payout for that job while TurfUp reviews it. If you take no action before the review window ends, TurfUp automatically approves the job.
This process reports a concern about finished work; it does not cancel or reschedule a job.

How to Report or Block a User

Your safety matters. If you experience suspicious, inappropriate, misleading, or unsafe behavior, you can report or block a user directly in the TurfUp app.

  1. Open the user’s profile.

  2. Tap the three-dot menu in the upper-left corner.

  3. Select Report or Block.

  4. Choose the reason for your report.

  5. Add any helpful details about what happened.

  6. Enable Also block this user if you don’t want further interaction.

  7. Tap Submit Report.

To block the user without submitting a report, select Block Without Reporting. TurfUp reviews safety reports promptly. If anyone is in immediate danger, contact local emergency services.