Customer support
For the fastest help with an active or completed job, contact Support through the TurfUp app. Your in-app request includes the case number and job details our team needs to review the issue.
Need Help With a Job or Dispute?
For questions about an active or completed TurfUp job—including payments, cancellations, service issues, or disputes—please contact Support through the TurfUp app. Your in-app request automatically includes the case number and job details our team needs to assist you.
How to Report or Block a User
Your safety matters. If you experience suspicious, inappropriate, misleading, or unsafe behavior, you can report or block a user directly in the TurfUp app. 1. Open the user’s profile. 2. Tap the three-dot menu in the upper-left corner. 3. Select Report or Block. 4. Choose the reason for your report. 5. Add any helpful details about what happened. 6. Enable Also block this user if you don’t want further interaction. 7. Tap Submit Report. To block the user without submitting a report, select Block Without Reporting. TurfUp reviews safety reports promptly. If anyone is in immediate danger, contact local emergency services.