Your Questions, Answered

  • TurfUp is an app that connects homeowners who need lawn care with local landscaping professionals seeking work.

  • TurfUp is launching in select service areas and will expand over time. Download the app to see availability near you.

  • Use the App Store on our website. After installation, create an account as a customer or a landscaping professional.

  • Any customer charges or landscaper service fees should be disclosed in the app before a job or transaction is confirmed.

  • Payments for TurfUp jobs should remain within TurfUp when in-app payment is available. Paying outside the platform may prevent TurfUp from verifying the transaction or assisting with a payment dispute.

For Customers

  • Open the TurfUp app, enter your service address, select the work you need, and provide the required property details. Available landscapers can then respond to your request.

  • Services may include lawn mowing, dethatching, seasonal cleanup, seeding, aerating, and other common landscaping work. The available services depend on the professionals operating in your area.

  • No. TurfUp is designed to help you request lawn care when you need it.

  • Before you book a landscaper, review their profiles, ratings, services, pricing, and other information available in the app to make your selection.

  • You can cancel free of charge before a landscaper accepts your request. You’ll also have a 10-minute grace period after acceptance.

    After the grace period, a cancellation fee may apply to compensate the landscaper for time reserved, preparation, or travel. The exact fee will be displayed before you confirm your cancellation.

    No fee should apply when:

    • The landscaper cancels

    • The landscaper is materially late

    • The parties agree to reschedule

    • Severe weather prevents the service

    • TurfUp determines that a safety or service issue justifies waiving it

  • Review the completed job in the app and follow the prompts to confirm completion, report a concern, and rate your experience.

  • The price is based on the service offer you select in the TurfUp app. Each offer describes the work included and displays its price before you book.

For Landscapers

  • Create a landscaper profile and provide your service area and business information. You can then review eligible nearby job opportunities through the app.

  • Yes. You decide which available opportunities fit your services, location, equipment, and schedule.

  • No. Landscaping professionals using TurfUp operate independently unless your official legal structure says otherwise. Your final answer should match the language in your Terms of Service.

  • Payment details, job status, and available payout information are managed through the TurfUp app. Exact timing may depend on job approval, your payout method, and TurfUp’s payment policy.

  • Provide accurate service information, keep your availability current, communicate professionally, complete accepted jobs reliably, and encourage customers to leave honest reviews.

  • You are responsible for having the equipment, transportation, experience, licenses, and insurance required for the services you offer and the rules in your area.

  • You set your pricing through the service offers you create or select in the TurfUp app. Include the scope, property size, labor, materials.