TurfUp Frequently Asked Questions

  • TurfUp is an app that connects homeowners who need lawn care with local landscaping professionals seeking work.

  • TurfUp is launching in select service areas and will expand over time. Download the app to see availability near you.

  • Use the App Store on our website. After installation, create an account as a customer or a landscaping professional.

  • Payments for TurfUp jobs should remain within TurfUp when in-app payment is available. Paying outside the platform may prevent TurfUp from verifying the transaction or assisting with a payment dispute.

  • Visit our Customer Support page for help with requests, completed work, payments, or account issues. Include the job details and describe what happened so we can review your concern. Never send your password or full payment card details.

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For Homeowners

  • Open the TurfUp app, enter your service address, select the work you need, and provide the required property details. Available landscapers can then respond to your request.

  • Services may include lawn mowing, dethatching, seasonal cleanup, seeding, aerating, and other common landscaping work. The available services depend on the professionals operating in your area.

  • No. TurfUp is designed to help you request lawn care when you need it.

  • Before you book a landscaper, review their profiles, ratings, services, pricing, and other information available in the app to make your selection.

  • You can cancel your request for free as long as the Cancel button is available.

    Once your landscaper is en route, the Cancel button disappears, and you can no longer cancel through the app. At that stage, only the landscaper can cancel the job if they cannot proceed—for example, because of weather, equipment problems, or an issue with the service address.

    Customers cannot contact landscapers directly through the app. If you need help changing your request, contact TurfUp through our Customer Support page. Contacting support does not automatically cancel or reschedule your job.

    What if there’s a problem with the finished work?

    Once the job is marked finished, you can review the completion photos and select Report a problem before the review window shown in the app ends.

    You can report incomplete work, unacceptable quality, possible property damage, an incomplete visit, or another concern. Explain what happened and submit your report.

    Reporting a problem pauses the landscaper’s payout while TurfUp reviews the job. If you take no action before the review window ends, the job is approved automatically.

  • Review the completed job in the app and follow the prompts to confirm completion, report a concern, and rate your experience.

  • No. Customers see the full service price before booking and are not charged an additional TurfUp platform fee.

  • Direct messaging between customers and landscapers is not currently available in TurfUp. If you need assistance with your request, contact TurfUp through our Customer Support page.

  • Once your job is marked finished, review the completion photos. If something is wrong, select Report a problem before the review window shown in the app ends.

    You can report incomplete work, unacceptable quality, possible property damage, an incomplete visit, or another concern. Explain what happened and submit your report. Reporting an issue pauses the landscaper’s payout while TurfUp reviews the job.

  • If you take no action before the review window ends, the job is approved automatically. Review the photos and report any concerns before the countdown expires.

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For Landscapers

  • Create a landscaper profile and provide your service area and business information. You can then review eligible nearby job opportunities through the app.

  • Yes. You decide which available opportunities fit your services, location, equipment, and schedule.

  • No. Landscaping professionals using TurfUp operate independently unless your official legal structure says otherwise. Your final answer should match the language in your Terms of Service.

  • Payment details, job status, and available payout information are managed through the TurfUp app. Exact timing may depend on job approval, your payout method, and TurfUp’s payment policy.

  • Provide accurate service information, keep your availability current, communicate professionally, complete accepted jobs reliably, and encourage customers to leave honest reviews.

  • You are responsible for having the equipment, transportation, experience, licenses, and insurance required for the services you offer and the rules in your area.

  • After a job is completed and payment is approved, TurfUp deducts a 15% service fee from the landscaper’s listed price. You can see your exact payout before accepting the job.

    For example, on a $60 job:

    • Customer pays: $60

    • TurfUp service fee: $9

    • You receive: $51

    TurfUp covers standard payment processing and scheduled bank payout fees from its 15% share. Those fees are not deducted again from your $51.

    The service fee helps cover the costs of operating the marketplace, processing bookings and payments, sending job notifications, and providing customer support and dispute assistance.

    You are not charged for viewing leads, declining requests, or eligible canceled jobs.

  • Stripe processes payments securely and sends them to your connected bank account. Payouts are scheduled every Wednesday and include the earnings available for payout at that time.

  • Most standard payouts arrive within 1–2 business days after they’re sent—typically Thursday or Friday. Wednesday is the scheduled sending day, not a guaranteed deposit date. Bank holidays and bank processing times can affect arrival.

  • Customer payments need time to clear before we can pay them out. Payments that are still processing when Wednesday’s payout is prepared will be included in a future weekly payout once available. A completed job does not necessarily mean its payment is ready for payout.

  • Your first payout may take longer while Stripe completes account verification and initial payment processing. Make sure your bank details are correct and complete any requested verification steps.

  • Check your available payout information in TurfUp and any notices from Stripe. If the expected arrival date has passed and the money hasn’t reached your bank, contact TurfUp through our Customer Support page.

  • Use the job’s cancellation option and select the reason that best describes the situation. Reasons include a schedule conflict, an unavailable customer, an address or distance issue, weather or equipment problems, or being unable to perform the requested service.

    Only mark a job finished when the work is complete. If you need assistance, contact TurfUp through our Customer Support page.

  • If a customer reports a problem during the review window, TurfUp pauses the payout for that job while it reviews the issue. Reported concerns may involve incomplete work, work quality, possible property damage, or an incomplete visit.

    Marking a job finished does not mean its payment is immediately available for a bank payout.