Terms & Conditions

Online Marketplace

TurfUp operates an app-based, two-sided online marketplace (the “Platform”) that enables customers seeking short-term landscaping and related property services (“Customers”) to connect with independent service providers offering those services (“Landscapers”). Customers and Landscapers are collectively referred to as “Users.”

Landscapers are independent service providers who may operate as sole proprietors or through independently established business entities. Landscapers offer and perform services in their own name or business name—not in TurfUp’s name—and ordinarily use their own tools, equipment, vehicles, materials, and supplies.

Subject to any limitations disclosed on the Platform, Landscapers independently determine:

	•	Which services they offer
	•	Their service area
	•	Their availability
	•	The rates they charge for their services
	•	Whether to accept, reject, or ignore a service request
	•	The manner and means by which accepted services are performed

TurfUp does not guarantee that any Customer will receive a service request or that any Landscaper will receive or accept work.

Service Agreements

When a Customer hires a Landscaper through the Platform, the Customer and Landscaper enter into a direct agreement for the requested services (a “Service Agreement”). TurfUp is not a party to the Service Agreement and does not itself provide the landscaping or property services described on the Platform.
Each User is responsible for evaluating whether another User is appropriate for a particular transaction and for understanding and complying with the terms of their Service Agreement.

Profile Information, Badges, and Background Checks

The Platform may display information about a Landscaper, including ratings, reviews, completed-job counts, licenses, credentials, insurance information, or profile badges.
Terms such as “verified,” “background check completed,” “background checked,” “badged,” “reliable,” “elite,” “vetted,” or similar descriptions mean only that the Landscaper completed the applicable Platform process or satisfied the specific criteria associated with that description at the time it was issued.
A “Background Check Completed” badge means that the Landscaper voluntarily completed a screening administered by a third-party screening provider and satisfied TurfUp’s criteria for displaying the badge as of the applicable verification date.
Background screening is optional unless applicable law or a separately disclosed Platform program requires otherwise. A Landscaper who does not complete a background check may continue using the Platform but will not receive the associated badge.
Profile information and badges:
  • Are provided to help Customers make their own informed decisions;
  • Are not endorsements, certifications, warranties, or guarantees by TurfUp;
  • Do not guarantee a Landscaper’s identity, conduct, character, safety, trustworthiness, skill, experience, licensing, insurance, financial condition, or suitability;
  • Do not predict or guarantee present or future conduct; and
  • May be modified, suspended, or removed if the applicable information expires, changes, is disputed, or no longer satisfies the relevant criteria.
Customers remain responsible for determining whether a Landscaper is suitable for their particular needs. TurfUp does not provide Customers with a Landscaper’s screening report, Social Security number, date of birth, criminal-history details, or other sensitive screening information.

B. TurfUp’s Role

TurfUp provides technology that enables Users to discover one another, communicate, schedule services, facilitate payments, exchange reviews, and manage transactions.
TurfUp does not employ Landscapers or engage them to perform services on TurfUp’s behalf. Landscapers do not perform services as employees, agents, representatives, partners, joint venturers, franchisees, or contractors of TurfUp. Landscapers independently provide services directly to Customers under their respective Service Agreements.
Nothing in these Terms creates an employment, agency, partnership, joint-venture, franchise, fiduciary, or similar relationship:
  • Between TurfUp and a User; or
  • Between a Customer and a Landscaper, except for the independent contractual relationship created by their Service Agreement.
No User has authority to enter into an agreement on TurfUp’s behalf, bind TurfUp, incur obligations for TurfUp, or make representations or warranties in TurfUp’s name.

Independence of Landscapers

TurfUp does not control or direct the manner or means by which Landscapers perform services. In particular, TurfUp does not:
  • Require Landscapers to accept particular service requests;
  • Establish their work schedules or required hours;
  • Require exclusivity;
  • Provide ordinary landscaping tools, equipment, vehicles, materials, or supplies;
  • Direct the specific methods used to perform services;
  • Require Landscapers to perform services under TurfUp’s name; or
  • Guarantee Landscapers any minimum volume of work or income.
Landscapers may provide services to customers obtained outside the Platform and may use other marketplaces or business channels.
TurfUp may establish and enforce rules governing access to and use of the Platform, including rules concerning payments, cancellations, communications, fraud prevention, safety, prohibited conduct, customer support, disputes, and the accuracy of profile information. These Platform rules govern use of TurfUp’s technology and are not intended to control how Landscapers perform their services.
TurfUp may facilitate payments between Users and charge separately disclosed Platform, processing, service, or other fees. Landscapers control the rates they charge for their services but may not alter fees separately charged by TurfUp.

Responsibility for Services

TurfUp does not independently inspect, supervise, direct, or guarantee services performed by Landscapers.
To the fullest extent permitted by applicable law, TurfUp is not responsible for:
  • The quality, timing, legality, completeness, or failure to perform services;
  • The acts or omissions of any User;
  • The accuracy of information supplied by a User;
  • A User’s qualifications, licensing, insurance, experience, or suitability; or
  • Ratings, reviews, communications, or other content submitted by Users.
Nothing in these Terms excludes or limits a responsibility that cannot lawfully be excluded or limited.

Taxes, Insurance, and Workers

To the extent permitted by applicable law, each Landscaper is independently responsible for:
  • Determining and satisfying applicable federal, state, and local tax obligations;
  • Reporting income received through the Platform;
  • Paying applicable income, self-employment, payroll, sales, use, or other taxes;
  • Obtaining required business registrations, permits, licenses, and insurance;
  • Maintaining any legally required workers’ compensation coverage; and
  • Properly classifying, paying, supervising, insuring, and reporting any employees, subcontractors, or other persons the Landscaper engages.
TurfUp does not withhold payroll taxes or make employment-related contributions for Landscapers unless applicable law requires TurfUp to do so. Nothing in these Terms overrides any worker-classification, tax, insurance, wage, or employment obligation imposed by applicable law.